Create your own chatbot

Direct Contact with donors, potential partners, and new volunteers is key. However, answering hundreds of messages daily can be overwhelming. A chatbot can help you connect with your audience and organize your conversations simply.

Organizations in our community, such as Tu Consejería, TeenSmart International and Bive, have created their own chatbots to handle queries about their health programs or provide direct assistance. The focus is on figuring out how to adapt it to your organization’s mission and creating a strategy.

Adriana from TeenSmart shared that at a time when they were receiving hundreds of questions from young people worried about their health:

"The chatbot allowed us to increase our productivity, keep questions and answers well-organized, and offer instant responses at all times."

What Tools Can I Use to Create a Chatbot?

1. Tidio

Pros:

• Simple and intuitive platform.

• Multichannel, ideal for coordinating information from websites or social media chats.

• Affordable pricing.

• Support for creating content in different languages.

Cons:

• Limited chatbot design options.

• Lacks certain integrations that may be useful for your team.

Watch this video to understand how it works.

2. ManyChat

Pros:

• Simple drag-and-drop interface.

• Compatible with Facebook Messenger and Instagram.

• Offers a wide range of ready-to-use templates and tutorials.

Cons:

• The free plan only includes very basic features.

• Integrations with other platforms can be limited.

Access this video playlist to implement ManyChat in your organization.

3. Dialogflow

Pros:

• Highly flexible and powerful, supported by Google.

• Allows for building communication interfaces with voice or text, with customized responses.

• Compatible with multiple platforms.

• Strong support for natural language.

Cons:

• More complex; the learning curve can be steep.

• Requires some basic programming knowledge.

Learn more about Dialogflow with this tutorial.

There are many more tools available for creating a chatbot. Analyze your organization’s needs and develop your implementation plan.

Learn more about digital tools and how to implement them through our fellowship. Join the waitlist here.

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Written by Alexandra Guerra with support from ChatGPT.